0034 - Mastering the art of communication in delicate management situations
Course Description
This training is offered only to members of the NB Association of Municipal Administrators as part of the Municipal Management Training Program.
Have you ever had to deal with a disgruntled employee? How do you go about explaining to a member of your team that their request for work leave was rejected? How would you notify someone that their position was terminated? What is the best intervention method in cases of inappropriate behaviour? Which form of communication is best for complaints or grievances?
In every place of work, communication (talking, writing, reading and listening) remains a critical tool for interaction and collaboration.
Nevertheless, when communication becomes particularly delicate, the leader/manager must be able to adapt according to the needs of the person and the circumstances.
Are you a good communicator? How do you know? This training session will help you discover new ways to manage these delicate interventions. We will review the basic notions of communication as well as discuss virtual communication.
Learner Outcomes
By the end of this workshop, you will be able to:
- describe your usual style of communication;
- identify your strengths and challenges with speaking, writing, reading and listening;
- choose three strategies to work on in order to improve your communication skills;
- use Marshall Rosenberg’s method of nonviolent communication;
- apply a few delicate communication models; and
- use new intervention techniques in delicate management situations.
Applies Towards the Following Certificates
- Municipal management training program : Block 1 : Leadership and management