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Course Description

This training is offered only to members of the NB Association of Municipal Administrators as part of the Municipal Management Training Program.

Training in French: campus of Moncton / Training in English: Hanwell

Have you ever had to deal with a disgruntled employee? How do you go about explaining to a member of your team that their request for work leave was rejected? How would you notify someone that their position was terminated? What is the best intervention method in cases of inappropriate behaviour? Which form of communication is best for complaints or grievances?

In every place of work, communication (talking, writing, reading and listening) remains a critical tool for interaction and collaboration.

Nevertheless, when communication becomes particularly delicate, the leader/manager must be able to adapt according to the needs of the person and the circumstances.

Are you a good communicator? How do you know? This training session will help you discover new ways to manage these delicate interventions. We will review the basic notions of communication as well as discuss virtual communication.

Learner Outcomes

By the end of this workshop, you will be able to:

  • describe your usual style of communication;
  • identify your strengths and challenges with speaking, writing, reading and listening;
  • choose three strategies to work on in order to improve your communication skills;
  • use Marshall Rosenberg’s method of nonviolent communication;
  • apply a few delicate communication models; and
  • use new intervention techniques in delicate management situations.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Communiquer dans des situations de gestion délicates - FRANÇAIS
Language of Delivery
French
Type
In-person training
Days
Th
Time
9:00AM to 4:00PM
Dates
Feb 27, 2025
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Frais $550.00
Drop Request Deadline
Feb 20, 2025
Transfer Request Deadline
Feb 20, 2025
Instructors
Section Title
communication in delicate management situations - ENGLISH
Language of Delivery
English
Type
In-person training
Days
T
Time
9:00AM to 4:00PM
Dates
Mar 11, 2025
Schedule and Location
Contact Hours
6.0
Course Fee(s)
Frais $550.00
Drop Request Deadline
Mar 04, 2025
Transfer Request Deadline
Mar 04, 2025
Instructors
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